Question 1

What do I need to rent a vehicle?

Accepted Answer

You need a valid government-issued driver's license, active full coverage auto insurance that extends to rental vehicles, payment at booking, and team approval before vehicle release.

Question 2

Do I need full coverage insurance?

Accepted Answer

Yes. Full coverage auto insurance that extends to rental vehicles is required before any vehicle is released. Go Fast does not provide insurance and cannot waive this requirement.

Question 3

Can I rent without full coverage insurance?

Accepted Answer

No. Vehicles cannot be released without verified full coverage insurance unless a specific approved option is arranged in writing.

Question 4

Why do you need my insurance card and declaration page?

Accepted Answer

We use these documents to verify that your policy is active and includes the coverage required for the rental. Have them ready at pickup.

Question 5

Is there a minimum age requirement?

Accepted Answer

A Young Driver Fee of $25 may apply depending on age. Final age eligibility is determined during the HQRS booking review process.

Question 6

Is a security deposit required?

Accepted Answer

A refundable security hold (authorization) is placed on your card at pickup — it is separate from your booking payment and is not charged today. Standard holds range from $500 to $2,500. PROMO: If your auto insurance Property Damage coverage is above $200K, the hold may be waived. Insurance verification required.

Question 7

When is payment due?

Accepted Answer

Payment is due at booking. Your reservation is secured once payment is received through HQ Rental Software.

Question 8

How does booking approval work?

Accepted Answer

Submit your reservation through HQRS. Our team reviews it — vehicle release depends on payment, valid license, insurance verification, and final approval. You are NOT confirmed until our team approves.

Question 9

Can I extend my rental?

Accepted Answer

To extend your rental, contact our team BEFORE your return date at 915-285-5141. Extensions are subject to availability and must be approved before the original return time.

Question 10

What is the minimum rental period?

Accepted Answer

The minimum rental is typically 1 day. Weekly and monthly rentals are available on select vehicles — contact our team for a custom quote.

Question 11

What are the mandatory fees?

Accepted Answer

Mandatory fees applied at checkout: Reservation Processing Fee ($5.00), VLCR Tax (7% of rental total), and Vehicle Service Fee ($9.00). Final total is calculated in HQRS.

Question 12

What optional add-ons are available?

Accepted Answer

Optional add-ons include: Deductible Assistance Plus ($30/day), Roadside Assistance Waiver ($7/day), GoFast Roadside Assistance ($6/day), Prepaid Fuel ($75), GoPro Camera Rental ($25), 50 Extra Miles ($95), Additional Driver ($15), Child Car Seat ($15), Stroller ($5), Double Stroller ($15), and Airport Delivery ($70 flat fee).

Question 13

Are there any promo codes or discounts?

Accepted Answer

Yes! Use these codes at checkout in HQRS: FIRST50 ($50 off for first-time customers), RETURN10 (10% off for returning customers), MILITARY10 (10% off for military/veterans), AIRBNB15 (15% off for Airbnb guests), DAD25 (25% off Father's Day — first 5 approved bookings only).

Question 14

How do I cancel my reservation?

Accepted Answer

For cancellations and refund questions, contact our team directly at 915-285-5141 or info@gofastlcr.com before your rental start date.

Question 15

Can I pick up at the airport?

Accepted Answer

El Paso Airport delivery is available as an optional add-on for a $70 flat fee. This must be arranged at the time of booking through HQRS.

Question 16

Where is the main pickup location?

Accepted Answer

Main pickup and drop-off is at 2300 George Dieter Dr, El Paso, TX 79936. Follow the pickup instructions provided after your booking is confirmed.

Question 17

Do you deliver vehicles?

Accepted Answer

Delivery may be available depending on location, schedule, vehicle, and approval. Airport delivery is $70 flat. Contact us for other delivery requests.

Question 18

Can runway-side or private aviation delivery be arranged?

Accepted Answer

Airport, private aviation, and runway-side delivery may be arranged only when permitted by airport, FBO, and security requirements. Contact our team in advance to arrange.

Question 19

What areas do you serve?

Accepted Answer

We serve El Paso TX, Fort Bliss, Las Cruces NM, Horizon City TX, Socorro TX, El Paso International Airport, Atlantic Aviation ELP, and Million Air El Paso ELP.

Question 20

What happens if the vehicle gets damaged?

Accepted Answer

Damage is documented and handled per the rental agreement, insurance verification, deposit terms, and applicable deductible responsibility. Report any damage immediately to our team at 915-285-5141.

Question 21

Are pets allowed?

Accepted Answer

Pets are not allowed in rental vehicles unless approved in writing before the rental begins. Unauthorized pets may result in a $35 cleaning fee.

Question 22

Can someone else drive the rental vehicle?

Accepted Answer

Additional drivers must be approved by Go Fast before operating the vehicle. The add-on fee is $15. Unauthorized drivers are strictly not permitted and may void coverage.

Question 23

Is smoking allowed?

Accepted Answer

Smoking is strictly prohibited in all rental vehicles. A $250 smoking fee will be charged if smoking is detected.

Question 24

What is the mileage policy?

Accepted Answer

Mileage limits depend on the vehicle and rental type. Add 50 extra miles for $95 at checkout. Contact our team about unlimited mileage options for longer rentals.

Question 25

What if I return the vehicle late?

Accepted Answer

Vehicles must be returned on time per your rental agreement. If you need more time, contact us BEFORE your return time at 915-285-5141. Late fees may apply.

Question 26

What is the fuel policy?

Accepted Answer

Return the vehicle with the same fuel level as pickup. A Fuel Inconvenience Fee ($30) plus $4/unit fuel charge may apply if not returned correctly. Or add Prepaid Fuel ($75) at checkout.

Question 27

Can I take the vehicle out of state?

Accepted Answer

Out-of-state travel must be approved in advance. Contact our team before your rental if you plan to travel outside Texas.

Question 28

Who is responsible for charging EVs?

Accepted Answer

The renter is 100% responsible for charging. Go Fast is not responsible for dead batteries, low charge, charging costs, or towing caused by low or no charge.

Question 29

Which EVs are available?

Accepted Answer

We offer the 2026 Tesla Model Y ($155/day, limited availability — approval required) and the 2019 Audi e-tron ($125/day). Both are fully electric luxury vehicles.

Question 30

Where can I charge the EV in El Paso?

Accepted Answer

El Paso has Tesla Superchargers and multiple Level 2 charging stations throughout the city. You are responsible for finding and paying for charging. Go Fast does not cover charging costs.

Question 31

What happens if the EV battery dies?

Accepted Answer

If the EV runs out of charge, the renter is responsible for all towing, recovery, and related costs. Go Fast is not liable for these situations.

Question 32

Is Go Fast Luxury Car Rental a veteran-owned business?

Accepted Answer

Yes. Go Fast Luxury Car Rental LLC is a 100% Veteran-Owned business. We proudly serve military members, veterans, Fort Bliss personnel, and their families. Use code MILITARY10 for 10% off.

Question 33

Is my reservation confirmed after I submit the form?

Accepted Answer

No. A reservation is NOT confirmed until Go Fast reviews and approves it. Final availability, pricing, insurance verification, payment, security hold, and approval are completed through our booking system.

Question 34

Does Go Fast provide insurance?

Accepted Answer

No. Go Fast does not provide insurance. Renters must carry active full coverage auto insurance that extends to rental vehicles. This is verified before any vehicle is released.

Question 35

How is my personal information used?

Accepted Answer

Your information is used only for rental processing and communication about your reservation. View our full Privacy Policy at gofastlcr.com/privacy.

Question 36

What are the penalty fees I should know about?

Accepted Answer

Penalty fees (only charged for rule violations): Smoking Fee $250, Cleaning Fee $35 for excessive dirt, Fuel Inconvenience Fee $30, and Young Driver Fee $25 if applicable.

Frequently Asked
Questions

Rental Requirements

Booking & Payment

Airport & Delivery

Vehicle Use & Rules

Electric Vehicles (EV)

Trust & Compliance

Frequently Asked Questions